Archive for the ‘US Customs’ Category


 

Importing Realities of Unexpected Delays & Hidden Costs into the U.S.

HourglassHidden costs that can sap your bottom line while importing into the United States

So there you are, after months of painstaking research and hours upon hours of development and negotiation, your first shipment has landed in the United States with all the promise of untold profits and growth. That’s when you receive the phone call that brings you back to reality. “Your shipment has been scheduled for an Non-Intrusive Imaging (NII) exam” your custom broker calmly explains.

NII exams commonly referred to as x-ray or Vacis exams are performed daily in ports all across the United States, and are designated randomly and are totally unavoidable.  The costs average around $250 per container and can take up to two weeks to complete, depending on the amount of containers scheduled for the x-ray exam.

A Non-Intrusive Imaging exam was not part of the discussion when you were negotiating the terms of sale with your overseas supplier.

Can you imagine explaining to your new client why their first shipment is going to arrive a week to two weeks later than you promised. Rubbing salt into the wound, you also now have to pay an additional $250 just for the pleasure.

Steering through the unforeseen challenges of importing into the United States can seem daunting. With a professional team in place surprises are eliminated and the unforeseen challenge is handled efficiently and effectively.

So what are some of the steps you should take to deal with possible delays and additional costs? The first step is to acknowledge that they exist. Once you come to terms with the fact that you are not exempt from problems, planning for them becomes that much easier.

Some key suggestions:

  • Determine the best ports of entry for your goods. Los Angeles is one of the busiest ports in the world and the back log of containers to be examined can stretch for weeks.  Oakland and Seattle are good alternatives, usually have lower fees and are serviced by the major rail lines.
  • Subsume possible delays into your projected delivery dates. This will allow for a surprised and happy client when the goods arrive a few days earlier than anticipated.  If there are delays the client is still assured of receiving the goods around the time you promised.
  • Present the documents to your customs broker in advance of the vessel arriving. Customs brokers are allowed to transmit shipment information 5 days in advance of the vessel arriving in port, meaning the goods can be pre-cleared and ready to go once the container becomes available.
  • Have your designated carrier on alert and make sure the container is picked up, delivered and returned to the terminal depot within their time frames to avoid costly demurrage and per diem fees.

As with most unexpected surprises, a good contingency plan will take the sting out and give you the opportunity to still realize some of the rewards you imagined when you started to develop your business plan.

 

 

BorderPro iPhone App – How to Use SMS and Email Subscriptions

BorderPro iPhone app SMS screenshot

Border Pro for Carriers powered by Pacific Customs Brokers, introduces a number of new features which leverages technology developed to support the BorderPro iPhone app. A not so obvious feature – is the addition of short message service (SMS) and email subscriptions to PARS and SCN shipment entries.

Email and SMS subscriptions are now offered on both our website based PARS and SCN tracking pages, as well as our iPhone application. At the time of submitting your PARS or SCN number,  the user can also provide a valid email or SMS/mobile number. We will then confirm/validate that your PARS or SCN number is valid and then subscribe you to that tracking number. You will receive a subscription confirmation by SMS or email as well as an email or SMS for every status change to the point of release. Using this you can search once, subscribe and be notified as your shipment is prepared and released. This can also allow your dispatch office to enter the tracking number on behalf of trucks en-route and providing the drivers SMS or email address for receiving updates. Invalid entries will not be subscribed for reasons such as; the number does not match in our system. This may be because Pacific Customs Brokers is not the designated customs broker associated to the shipment or simply human error and the number was entered incorrectly.

Be sure to give this a try on your next SCN or PARS lookup, submit once – add your preferred method of getting tracking updates and you will be notified on all status changes for that given shipment. For more information, please visit our BorderPro for Carriers web pages or contact our carrier help desk for assistance with this new and exciting feature.

Watch for multi-PARS and SCN support later this year as we continue to develop the back end support for the BorderPro iphone app.

The Road to an iPhone App – BorderPro Launches

Border Pro for iPhone“What do we need an iPhone app for?” Was the question asked when I suggested attending an iPhone Developer Course in the 2011. After some convincing, I registered and flew to Atlanta, Georgia to attend the course. A year later, Pacific Customs Brokers releases ‘BorderPro’ iPhone application v1.

As the General Manager of Information Technology for Pacific Customs Brokers, it was obvious from the beginning, Pacific’s commitment to technology. In the early 1990’s, Pacific’s primary focus was to be established on the internet, with email services and websites. Shortly after, we developed a PDF document system (www.formlink.com) that allowed our clients to submit customs documentation directly through an online forms system, which is still used by many of our clients today for both U.S. and Canadian documentation. Almost 20 years later the technology landscape is quite different.  The focus now is on services and website users expect more than just marketing material. The reach of internet is everywhere and smartphones, iPhones and iPads are now commonplace. Mobiles are becoming the platform (some might argue it has already became the platform) and Pacific Customs Brokers recognizes the need for an iPhone Application for carriers.

The concept was a fairly simple one, create an iPhone app that exposes our PARS and SCN tracking lookups.  Our existing website based tracking is heavily used by many carriers servicing our clients for tracking the release status of shipments. Our development focus over the past 10 years has been on web-based solutions.  Developing an iPhone app required a change in our development process, a change in technology and a re-tooling of our backend web-services to leverage the iPhone platform.  An iPhone application is quite different from the fluid nature of developing website based applications.  With a website we can tweak on the fly, make changes, test and fix. The iPhone development is much more stringent – it is about getting it right before it is released.  For us this meant rethinking our design process, our marketing process and our development process from the ground up.

The ‘BorderPro’ iPhone app is a first for Pacific Customs Brokers, and a first in North America for a purpose built customs brokerage tracking application.  It provides direct lookups for both PARS and SCN entries into our backend systems – giving the end user real-time clearance status updates.  It also provides the end user the ability to subscribe to a SCN or PARS tracking feed and receive SMS/Text messages with up to date tracking changes for any number of PARS or SCN numbers.  Any client can easily track and get tracking updates from any iPhone anywhere, anytime of the day or night.

The BorderPro iPhone app is the result of close to a year of planning, testing, design, and learning and is clearly a stepping stone into the future for Pacific Customs Brokers.  Our IT team has plans for the next version of our iPhone app that will add new features and functionality to this platform making it even more useful to our customers, clients and partners.

During that time, Pacific has taken many twists and turns, but always committed to technology.

Learn more about the BorderPro iPhone app »

 

Changes to Your Existing Carrier Code?

CBSA logoBusiness is constantly changing but it’s your reaction to those changes that is important to the Canada Border Services Agency (CBSA).

Your unique 4-digit assigned carrier code identifies you to the CBSA. It’s very important to keep your account in good standing in order to prevent any delays at the border. The easiest way to do so is to communicate with the CBSA.

Some of the changes you need to communicate to the CBSA are:

  • if your business is moving & a change of address applies
  • if your business changes its name
  • if you want to add/remove a vehicle to/from your fleet
  • if you want to revise contact information

All of these updates can be done by calling, faxing or emailing the CBSA at:

  • Telephone: 1-866-749-6623
  • Fax: 613-957-9717
  • E-mail: carrier-cargo@cbsa.gc.ca

You must indicate the name of your business, your carrier code and specify the information you wish to update.

There are times that the CBSA will send out questionnaires that require your response. If you are in receipt of one of these questionnaires, do not ignore it. Respond promptly to ensure that your account is not deactivated.

A carrier in good standing with the CBSA will benefit by being able to provide efficient service to their customers.

 

Best NAFTA Management Practices

NAFTA FlagsWith the end of the year quickly approaching, now is an excellent time for North American importers and exporters to review and update their blanket NAFTA Certificates of Origin.

Since this is an annual project for those companies who create, collect and/or maintain blanket certificates, it is worthwhile reviewing the key areas to protect importers from potential financial repercussions.  As with many annual projects, one tends to lose track of the steps involved or even where to start.  Speaking from my own experience this weekend, you could compare this to putting up Christmas lights…Where did you store them? Which string do you start with?  Do you need to change any bulbs or alter the design?  How will you affix them to your house to make sure they stay up?  Are they still going to work?  Personally I’m convinced that a naughty elf is at work in the summer messing up my system, or maybe I just can’t remember what I did twelve months before!

Here are some best practices that you should consider while getting your 2012 NAFTA certificates in order.

Correctly Completed Certificates

For companies reviewing NAFTA Certificates of Origin (NCO’s) from their North American vendors, the first step is to ensure that at face value, the certificate has proper coding and is fully completed.  While this might sound like common sense you would be surprised how many certificates are missing information or contain unacceptable data (for instance, indicating a dollar value in the Net Cost column).  In order to assure accuracy of the data you need to have sufficient knowledge regarding the completion of the document, the basics of which are usually found on the second page of the NCO (NAFTA Certificate of Origin).  For further information you can also refer to our previous article that covers some of the more common mistakes  (5 Top Mistakes When Completing a NAFTA Certificate of Origin).  If you are unsure about your knowledge and ability to perform this step, enlist the services of a customs broker to perform the review on your behalf.  Pacific Customs Brokers offers a variety of services to cover verification, collection, review and maintenance of NAFTA Certificates of Origin.

NAFTA Eligibility

A problem in the review process is verifying that the goods listed on the NCO are indeed eligible for NAFTA.  For importers this can be a huge challenge as they are relying on their foreign vendor to determine how their products qualify.  Remember, this isn’t just another document that is simply completed with trade data and a signature; there is a detailed process to determine if the goods qualify for NAFTA certification.  Here are some things you can do:

-        Check the certificate to determine who signed the document.  Generally a more senior employee will have exercised a higher level of care and due diligence.

-        Probe to discover if they use any amount of raw materials sourced from outside North America.  If so, ask the person who signed the certificate how they determined NAFTA qualification.  The response will be a good indicator of how carefully they conducted their review.  Tip:  Both U.S. and Canada Customs use the same strategy when conducting an audit.

-        You may also want to read the NAFTA De Minimis regulations and Specific Rules of Origin for the tariff classifications covering the respective products.  In some industries, there may be goods that are excluded from NAFTA if certain foreign materials are used.  It may worthwhile to be aware of these just in case your vendor has not researched it.

-        If there is any degree of uncertainty regarding their NAFTA knowledge, you may wish to suggest that they enlist the services of a customs broker or customs consultant to help them conduct a thorough review.  This step is highly recommended if they export large quantities within North America and have never undergone a formal qualification.

Some other compliance tips relating to NAFTA…

Review Each Customs Entry

Whenever NAFTA is claimed on a 7501 (U.S. customs entry) or B3 (Canadian entry) a valid NCO must be on file for those products.  Establish a process of checking every entry particularly if you are frequently importing new products.  This can be an area of concern if NAFTA is a topic only reviewed at the end of each year.  For instance, does your NAFTA management process have a procedure in place to obtain updated blanket NCO’s if you purchase new products part way through the calendar year?

Blanket or Individual NCO’s?

Decide whether to use blanket certificates of origin, which cover a 365 day period, or individual certificates (one time use).  For infrequent purchases it may be easier to have a vendor provide an NCO for each shipment.

NAFTA Maintenance

Have a system for tracking and maintaining these documents.  In Canada, import documents must be maintained for six years plus the current year (five years for the U.S.).  If you are chosen for a NAFTA verification audit by Customs authorities, could you locate your certificates and supporting documentation?

Increase Your Knowledge

We strongly suggest that you attend a NAFTA workshop or seminar to increase or refresh your knowledge, particularly if you manage many NCO’s, or manufacture and sell to North American companies.  Pacific Customs Brokers facilitates two NAFTA workshops a year – in November and January. Sign up today for the next NAFTA workshop to be held on January 19, 2012.

Use these practices to create or improve your NAFTA management process.  Penalties and potential duty charges may be significant if errors are found and neither customs’ agency will accept ignorance as an excuse (AMPS & the NAFTA Certificate of Origin)

If you need further information or have questions concerning this topic, please feel free to contact us.